VizoLabs Privacy Policy

Effective date: June 3, 2026

VizoLabs (“VizoLabs,” “we,” “us”) provides an AI image and video generation app (the “App”). This policy explains what information the App processes and how. We built the App to collect as little personal information as possible.

The short version

We do not require an account, name, email, or phone number to use the App.
We do not use any analytics, advertising, or third-party tracking SDKs.
We do not sell your information.
Photos you choose and prompts you enter are sent to third-party AI providers solely to generate your result.
Your generated images and videos are stored on your device, not on our servers.

Information we process

1. Anonymous identifier. When you first open the App, we create an anonymous account through Firebase Authentication. This gives your device a random identifier (a “UID”). It is not linked to your name, email, or any real-world identity. We use it only to:

keep track of your token balance, and
protect the service from abuse.

2. Images and prompts you provide. To generate a result, the photo you select and any text prompt you enter are transmitted through our secure backend to a third-party AI generation provider, which processes them to produce your image or video. To do this, the provider briefly holds your source image and the generated result on its own infrastructure only as long as needed to perform and deliver the generation, then deletes it on its own retention schedule — generally within a few days for uploaded source images and up to about two weeks for generated media (some result links expire within about a minute). These third-party schedules are set by the providers and may change. We do not use your photos or prompts to train our own models. Third-party providers process your content according to their own terms and privacy policies, which may differ from ours. Once your result is generated, the output is returned to and stored on your device.

3. Token and purchase information. We store your token balance and basic usage counters associated with your anonymous UID in our database (Google Firestore). When you buy tokens, the purchase is processed by Apple or Google (and, once enabled, our purchase-management provider RevenueCat). We receive a confirmation that a purchase occurred and the product purchased — we never receive or store your payment card details.

4. Content stored on your device. Generated images/videos and your in-app history are stored locally on your device. We do not store copies of your photos or generated content on our own servers. Our backend keeps only limited operational and error logs (such as your anonymous UID, request status, and diagnostics) needed to run, secure, and debug the service; these do not include your photos. If you save a result to your photo library or share it, that action is handled by your device’s operating system.

What we do NOT collect

No name, email address, phone number, or login credentials.
No analytics or behavioral tracking SDKs.
No advertising identifiers or ad networks.
No location data.
No contacts, microphone, or background data.

Permissions we request

Photo library / camera: so you can choose or capture a source image, and optionally save results to your photo library. Access is used only when you initiate it.

Third parties that process data on our behalf

Google Firebase (Authentication, Cloud Functions, Firestore) — anonymous identity, secure request proxying, and token-balance storage.
Third-party AI generation providers — process your selected photo and prompt to generate the result. Their handling of that data is governed by their own terms and privacy policies. The specific providers we use are available on request at the contact email below.
Apple App Store / Google Play — process payments for token purchases.
RevenueCat (in-app purchase management, once enabled) — verifies purchase receipts so we can credit tokens; receives purchase metadata, not your payment card details.

Data retention

Your anonymous UID and token balance are retained while you use the App. If you stop using the App, you can request deletion of this record (see “Your choices”).
Generated content stored on your device remains until you delete it or uninstall the App.
AI providers may retain transmitted data for a limited period per their own policies; we do not control their retention.

Your choices and rights

Delete local content anytime within the App or by uninstalling it.
Request deletion of your anonymous record (token balance/usage) by contacting us at the email below. Because the account is anonymous, please include the anonymous ID shown on your Account screen so we can locate and delete the right record.
Depending on where you live (e.g., the EU/UK under GDPR, or California under the CCPA/CPRA), you may have rights to access, correct, or delete personal information and to not be discriminated against for exercising them. Contact us to exercise these rights.

International transfers

Our service providers may process data in countries other than yours, including the United States. Where required, we rely on appropriate safeguards for such transfers.

Children

The App is not directed to children and is intended for users 17 years of age or older. We do not knowingly collect personal information from children. If you believe a child has used the App, contact us and we will delete any associated record.

Security

We use industry-standard measures, including server-side handling of provider credentials (so no API keys are stored in the App) and platform attestation (App Check) to deter abuse. No method of transmission or storage is 100% secure.

Changes to this policy

We may update this policy from time to time. We will revise the “Effective date” above and, for material changes, provide notice within the App.

Contact us

Questions or requests: support@vizolabs.com (VizoLabs).